Refund policy

If you've changed your mind about your purchase, no problem. Here's how the right of withdrawal works:

There is a cooling off period of 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You are responsible for return arrangements and shipping costs, plus a tracked shipping method is recommended in order to have proof of postage and avoid any issues.

To start a return, please contact me. Also note that returns will need to be sent to the following address: 

Saturn Post
Suite TC05, 1 Rocky Lane
Aston, Birmingham
B6 5RQ
United Kingdom

Damage & other errors
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right ASAP.

Message me, attach a photo, your order number, and any other information that may be useful.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me.